Refund & Return Policy

At Equelle Wear, we're committed to providing beautiful, high-quality equestrian-inspired jeans designed to combine comfort, style, and a love for horses. Every pair is thoughtfully designed with unique embroidery, elegant details, and a flattering fit.

Your satisfaction matters to us, and we're here to help if there's an issue with your order.

Damaged or Defective Items

If your Equelle Wear jeans arrive damaged, defective, or with an issue involving the stitching, embroidery, or fabric, please contact us within 30 days of the delivery date.

To help us resolve your issue as quickly as possible, please provide:

• Your order number

• Clear photos of the damaged or defective jeans

• A description of the issue

• Photos of the original packaging, if applicable

Once your claim has been reviewed and approved, we will work with you to provide a replacement, refund, or another appropriate resolution.

Returns & Exchanges

We generally only accept returns or replacements for products that arrive damaged or defective, except where otherwise required by applicable law.

We do not offer discretionary returns or exchanges for:

• Change of mind after purchasing

• Ordering the incorrect size or color

• Personal preferences regarding fit, style, or comfort

• Minor color differences caused by screen displays

• Normal wear and tear or damage caused by improper care

We strongly recommend reviewing our product descriptions, size charts, and measurements before placing your order to ensure the best possible fit.

Nothing in this policy limits any rights or remedies provided by applicable consumer protection laws.

Return Window

Please report any damaged or defective items within 30 days of delivery.

Claims submitted after this period may not qualify for our voluntary return or replacement policy. Any rights provided by applicable law remain unaffected.

Product Care & Responsibility

Equelle Wear jeans feature delicate embroidery, decorative details, and unique equestrian-inspired designs that require proper care to maintain their appearance.

To keep your jeans looking their best, we recommend:

• Washing inside out with cold water

• Using a gentle wash cycle

• Avoiding bleach and harsh detergents

• Hanging to dry instead of tumble drying

• Avoiding excessive pulling or stretching of embroidered and decorative areas

Damage caused by improper washing, misuse, unauthorized alterations, or failure to follow care instructions may not qualify for a replacement under our voluntary policy.

Contact Us

If you have any questions about your order, need assistance with your jeans, or would like to submit a return request, our customer support team is here to help.

Email: equellewear@outlook.com

Please include your order number and a brief description of your concern so we can assist you as quickly as possible.

Thank you for choosing Equelle Wear!

Made for Horse Lovers. Designed to Stand Out. 🐎🤎