Shipping Policy

Last Updated: October 20, 2026

Thank you for shopping with Equelle Wear! We're excited for you to receive your beautiful equestrian-inspired jeans. We are committed to providing a smooth and reliable shopping experience from checkout to delivery.

Processing & Delivery Time

At Equelle Wear, we take care in preparing every order to ensure your jeans arrive in excellent condition.

Please allow approximately 2–3 weeks for your order to be processed, prepared, shipped, and delivered.

Estimated Delivery Timeline:

• Total Estimated Delivery: 2–3 Weeks

• Tracking Information: Provided once your order has shipped

• Delivery Time: May vary depending on your location and shipping carrier

Delivery times are estimates and may vary during periods of high demand, promotional events, holidays, or unexpected shipping delays.

We appreciate your patience while your order makes its way to you!

Order Tracking

We want you to stay informed throughout the delivery process.

Once your Equelle Wear jeans have been shipped, you will receive a shipping confirmation email containing your tracking number when available.

Please allow some time for tracking information to update after your package has been dispatched.

If you have questions about your order status, our customer support team is happy to assist you.

Shipping Delays

While we strive to deliver every order within the estimated 2–3 week timeframe, occasional delays may occur due to:

• High order volume

• Product preparation or availability

• Severe weather conditions

• Shipping carrier delays

• National holidays

• Customs processing for international shipments

• Unexpected logistical disruptions

We appreciate your patience and understanding if unexpected delays occur.

If your order experiences a significant delay, please contact our customer support team for assistance.

If we cannot ship your order within the applicable shipping timeframe, we will provide any delay notices, cancellation options, or refunds required by law.

Incorrect Shipping Information

Please carefully review your shipping address before completing your purchase.

Customers are responsible for providing accurate and complete shipping information, including apartment numbers, postal codes, and other necessary delivery details.

If you notice an error in your shipping information, please contact us as soon as possible.

Once an order has been shipped, we may be unable to modify the delivery address.

Equelle Wear is not responsible for delivery issues caused by incorrect information provided by the customer, except where otherwise required by applicable law.

Lost or Missing Packages

If your tracking information indicates that your order has been delivered but you have not received it, we recommend checking your mailbox, surrounding delivery areas, and with household members.

If you are still unable to locate your package, please contact our support team.

We will review the situation and work with the shipping carrier to determine the appropriate next steps.

Any applicable consumer rights regarding lost or undelivered orders remain unaffected.

Damaged or Defective Items

At Equelle Wear, we want every customer to receive their jeans in excellent condition.

If your jeans arrive damaged, defective, or with an issue involving the embroidery, stitching, or fabric, please contact us within 30 days of delivery.

To help us resolve your issue, please include:

• Your order number

• Clear photos of the damaged or defective jeans

• A brief description of the issue

• Photos of the original packaging, if applicable

Once your claim has been reviewed, we will work with you to provide a replacement, refund, or another appropriate solution in accordance with our Refund & Return Policy and applicable law.

Contact Us

If you have questions regarding your order, shipping status, or delivery, our customer support team is here to help.

Business Name: Equelle Wear

Email: equellewear@outlook.com

Please include your order number when contacting us so we can assist you as quickly as possible.

Thank you for choosing Equelle Wear! We appreciate your support and can't wait for you to show off your new equestrian-inspired jeans.

**Equelle Wear